Introduction
It's no secret that Sam's Club is one of the most popular stores in the US. It's known for its wide selection of products, competitive prices, and excellent customer service. But what about the return policy? It's important to know what you can expect if you need to make a return at Sam's Club. This article will provide an overview of the Sam's Club return policy in 2023, including details about refunds, exchanges, and more.
What Is the Sam's Club Return Policy?
The Sam's Club return policy has been in place since the store opened in 1983. It states that customers can return most items within 90 days of purchase with a valid receipt. Items must be in original condition and packaging, and refunds are issued in the same form of payment used for the purchase. Customers who do not have a receipt can receive a merchandise credit for the lowest selling price within the last 30 days.
Exceptions to the Return Policy
There are some exceptions to the Sam's Club return policy. Items such as electronics and mattresses must be returned within 30 days, and items such as perishables, tobacco, and fuel must be returned within 14 days. Additionally, items marked as "Non-Returnable" are not eligible for a refund, exchange, or store credit. These items include prescription drugs, pet food, and gift cards.
Refunds and Exchanges
Customers who return items within 90 days of purchase and have a valid receipt will be eligible for a refund or exchange. Refunds are issued in the same form of payment used for the purchase. If the item was paid for with cash, a check will be issued within 10 business days. Exchanges are allowed for items of equal or lesser value. Sam's Club also offers a satisfaction guarantee, which allows customers to exchange items that are not satisfactory even if they are outside of the regular return window.
Online Returns
The Sam's Club return policy also applies to online purchases. Customers have the option of returning items in-store or shipping them back to the warehouse. If returning items in-store, customers must bring the item and the original shipping label. If returning items by mail, customers must provide the Order Number and a Return Authorization Number, which can be obtained by contacting Sam's Club Customer Service. Refunds for online purchases will be issued in the same form of payment used for the purchase, and exchanges are allowed for items of equal or lesser value.
Restocking Fees
Some items may be subject to a restocking fee. This fee is charged to cover the cost of inspecting and repackaging the item for resale. Restocking fees vary from item to item, but generally range from 10% to 20%. Customers should check the item's return policy before making a purchase to determine if a restocking fee will apply.
Return Shipping Costs
Customers who return items by mail are responsible for return shipping costs. Sam's Club does not cover return shipping costs for online purchases. If a customer is returning an item due to an error on the part of Sam's Club, the store will cover the cost of return shipping.
Returns Without a Receipt
Customers who do not have a receipt can return an item for a store credit. The store credit is equal to the lowest selling price of the item within the last 30 days. Customers must also provide a valid form of identification, such as a driver's license or government-issued ID.
Conclusion
The Sam's Club return policy is designed to provide customers with a hassle-free shopping experience. Customers can return most items within 90 days of purchase with a valid receipt for a refund or exchange. Items marked as "Non-Returnable" are not eligible for a refund, exchange, or store credit. Customers who do not have a receipt can receive a store credit for the lowest selling price of the item within the last 30 days.
