What is Flight Club?
Flight Club is an online retailer that specializes in the sale of sneakers and streetwear. The company was founded in 2005 and is headquartered in New York City. Flight Club is known for its wide selection of rare and exclusive sneakers and streetwear from popular labels such as Nike, Adidas, and Vans. They offer a variety of products ranging from limited releases to general releases, as well as apparel and accessories.
What is Flight Club's Return Policy?
Flight Club’s return policy is simple and straightforward. Flight Club offers a 30-day return policy. If you are unhappy with your purchase, you may return the item within 30 days of purchase for a full refund. The item must be returned in its original condition, with all tags and labels attached, and with the original packaging. No refunds are offered after the 30-day period.
What Items Are Not Eligible for Returns?
Flight Club does not accept returns on final sale items, which are marked as “final sale” on the product page. Additionally, Flight Club does not accept returns or exchanges on customized or personalized items. Customers must contact Flight Club’s customer service team for details about their return policy for customized or personalized items.
How Do I Return an Item to Flight Club?
If you need to return an item to Flight Club, you must contact their customer service team within 30 days of purchase. You will need to provide proof of purchase, such as an order number, and provide a detailed description of the issue with the item. Once your return is approved, you will be provided with a return label, which you will need to use to send the item back to Flight Club.
What Are Flight Club's Refund Policies?
Once Flight Club receives your return and confirms that the item is in its original condition, they will process your refund. Flight Club will refund the cost of the item, minus any shipping costs, within 7-10 business days. All refunds will be issued to the original payment method.
Can I Exchange an Item?
Flight Club does not offer exchanges. If you would like to exchange an item for a different size or color, you must return the original item for a refund and place a new order.
What If I Received the Wrong Item?
If you received the wrong item from Flight Club, you must contact their customer service team within 30 days of purchase. You will need to provide proof of purchase, such as an order number, and provide a detailed description of the issue with the item. Flight Club will provide you with a return label and will send you the correct item once they have received the wrong item.
What If My Item Is Defective?
If your item is defective, you must contact Flight Club’s customer service team within 30 days of purchase. You will need to provide proof of purchase, such as an order number, and provide a detailed description of the issue with the item. Flight Club will provide you with a return label, and will replace the item or provide a refund once they have received the defective item.
Is Flight Club's Return Policy the Same for In-Store Purchases?
Flight Club does not have any physical stores, so their return policy does not apply to in-store purchases. If you purchased an item from an authorized Flight Club retailer, you will need to contact the retailer for their return policy.
Conclusion
Flight Club’s return policy is simple and straightforward. Customers have 30 days from the date of purchase to return items for a full refund. Flight Club does not accept returns on final sale items or customized or personalized items. If you received the wrong item or an item is defective, you must contact Flight Club’s customer service team. If you purchased an item from an authorized Flight Club retailer, you will need to contact the retailer for their return policy.
